CANCELLATION, CHANGES AND REFUNDS POLICIES.

The rates published on the website are only valid at the time of making the quote; are guaranteed upon receipt of the corresponding payment. All reservations are subject to space availability and cannot be guaranteed until payment is received.

A reservation is considered completed, when a confirmation number is provided and the corresponding charge has been applied. At the time of booking, you authorize the use of your credit card number to make the payment, and you expressly confirm that you know and accept our cancellation, change and refund policies.

REMEMBER THAT YOU ARE GOING TO CANCEL A FRACTION OF THE TOTAL COST PER PERSON FOR THE RESERVATION.

THE REMAINING AMOUNT IS CANCELLED DIRECTLY AT OUR COUNTER AT LA BODEGUITA PIER ON THE DAY OF THE RESERVATION, YOU CAN PAY WITH CARD OR CASH.

*In case of change of date of the reservation, it will only be done under availability and is subject to the conditions of the GROUP BORA BORA accept the change or not.

*In case of cancellation of the reservation by the USER, GRUPO BORA BORA will apply the cancellation rules defined in this section:

  • 1. If you cancel your reservation between 14 days and up to 24 hours before the tour (7:30 am the day before the tour), the passenger may reschedule the date within a maximum period of six months. Likewise, the client could transfer his reservation to a third party if he wishes, but in no case will he generate a refund.
  • 2. If the pass is NOT postponed at least 24 hours before, or the passenger does not show up at the dock at the scheduled time and day, they will lose their subscription completely. (The reservation is guaranteed until 8:20 am on the day of the contracted tour)
  • 3. If the passenger withdraws within 24 hours after purchasing the service, he may claim a refund of 80% of the value paid (20% administrative expenses). After this period, no refund will apply.
  • 4. If the passenger cancels his reservation 15 days before the tour, he can claim a refund of 80% of the value paid (20% administrative expenses). If the payment was made with credit cards, the refund will be reflected within 15 business days.

GRUPO BORA BORA will not be obliged to reimburse any amount if, due to external causes, force majeure or related to the pandemic or intoxications, the USER does not show up on time on the day of their reservation or arrives after boarding time.

To make a change, cancellation or refund request, please write to us at cartagenaborabora@gmail.com